Your days at the office are probably hectic as you try to give patients personal attention while juggling a full schedule. But when the exam room door closes and you're focusing on individual patients, are staff members also providing high quality care? Are your front office phones answered with reasonable speed and courtesy? Are cranky patients treated with diplomacy? Patients are sometimes satisfied with the doctors in a practice, but their experiences with the practice's employees before and after medical visits may send them shopping for new physicians.